27-July-2015

Argos pioneers over the counter trade-ins for mobiles and tablets

Miles Brignall - The Guardian

 

New recycling scheme offers instant quote in stores and payment in vouchers, and may be extended to cameras, satnavs and laptops.

 

UK householders may have £1bn worth of unused electrical and electronic equipment at home.
UK householders may have £1bn worth of unused electrical and electronic equipment at home. Photograph: Getty Images

Argos is to become the first big UK retailer to offer customers the chance to trade-in their unwanted mobile handsets as part of a new recycling initiative.

 

The service, which is being offered in conjunction with the “circular economy” firm Wrap, will allow customers to take older handsets and tablets to any of the firm’s 788 stores where they will be paid for the items in Argos vouchers.

 

The items will then be refurbished and sold on, or recycled for parts.

 

UK householders are estimated to have around £1bn worth of electrical and electronic equipment in their homes which is no longer used, and two-thirds of those surveyed by Wrap said they would be willing to trade in their tech products with a reputable retailer.

 

Unlike existing schemes, where people have to post gadgets and wait several days or weeks for payment, the new scheme offers them an instant quote and payment for their device over the Argos counter. Mobile buying websites are notorious for withdrawing offers or paying customers much less than promised.

 

The Argos and Wrap initiative claims it will reduce the volume of electrical items sent to landfill.

 

Amy Whidburn, head of corporate responsibility at Argos, said: “As a leading technology retailer we know that our customers are looking for solutions to responsibly dispose of unwanted gadgets when they replace or trade-up devices. Our new scheme in conjunction with Wrap offers them a safe way to do this, in a really convenient location on their local high street or retail park, with the added benefit of receiving a gift card in return immediately.”

 

She said the scheme will initially only accept mobile phones and tablets, but may be extended to include camera, satnavs and laptops in the future.

 

Customers will receive an instant quote and, if they trade in, receive a gift card.

 

Click Here to learn more about booking Till Receipt campaigns at Argos stores