Technology – finding the balance

Whether listening to a recorded message telling you, “Your call is important to us”, whilst being left on hold for 40 minutes or trying to communicate with a bot, it is easy to become jaded.

Over the years, we have consciously selected the path of our customer-facing team still providing that personal service, always being accessible to chat with you - while investing in our back office systems to ensure we can provide the best service possible. Technological advancement seems to have accelerated by ten years as a direct result of the covid 19 pandemic, there is no doubting the benefits, but it needs to be implemented considerably so it adds genuine value.

We are continually looking for new ways to use technology to better our business processes and customer experience; while ensuring that it assists rather than replaces contact with our customers.

With this in mind, we are excited to launch our new booking process. This will allow customers to request venues online via their private portal and will be received by our team to check availability. Once approved, the entire booking can be processed online, including payment.

The booking information is then saved in the portal, allowing you to access it freely. In addition to existing bookings, your entire history of previous bookings with Access Point, including bookings prior to your Portal registration, is stored here for easy reference or referral. Queries can also be sent via your portal for the team to call or email you back.

If a venue requested isn’t available, the team will be in touch to discuss alternatives.

We understand that our customers may not be sitting in front of a computer all day. Today’s portable technology is specifically designed for our 'on-the-go' lifestyles. The new portal gives you all the freedom to book online; at a time that is most convenient to you.

The booking portal may not be for everyone. You can still contact the Access Point team directly. We will always be there to answer any of your queries or book a venue over the phone.

Our customer service will not be compromised, and we have not reduced the workforce to accommodate the portal. Your call is important to us and always will be.

For more information on how to get started with the Access Point Booking Portal, contact us at 01704 544999, email hello@apuk.net or register your Interest by filling out our enquiry form and one of our Account Managers will be in touch.