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The Benefits of Providing Delivery Services
Category
3rd March 2025

Look, we’ve all fancied a tasty bite to eat from our favourite food spot but not had the energy to travel all the way there. It’s a universal experience that, honestly, happens more often than we care to admit! So you can only imagine how much extra cash businesses can make by offering a delivery service. 

Here at Access Point, we’re breaking down the pros and cons of food delivery services and helping caterers decide whether to take their goods directly to people’s front doors.

The Benefits of Food Delivery Services During the Pandemic

2020 saw a huge rise in the importance and necessity of food delivery services. People were hesitant to venture out of their homes to make a pick-up, opting for delivery services instead. The most vulnerable in society, in particular, heavily relied upon delivery as they were advised to stay at home throughout the lockdown.

Keen to support their customer base and keep up with the competition, a number of mobile caterers introduced a delivery option to their service, ultimately keeping them in business whilst everyone was socially distanced at their houses.

A perfect example of this was Bandito Burritos, who implemented a delivery service to support their local community.

Step 1
How to Offer Delivery Services

If your company doesn’t have the capacity to deliver food to customers from your mobile catering sites, that’s okay! There are a number of well-known delivery options out there. Some of the most popular include:

  • Deliveroo
  • Just Eat 
  • Uber Eats
  • Food Hub

Bear in mind that these options offer a wider customer base for the service, but that must be balanced against the cost, which can be relatively high. There are other options to consider, such as ‘Southport Eats, ' which is more cost-effective and will only target the local area.

Step 2
What Are the Pros and Cons of Food Delivery Services?

As we’ve briefly mentioned, convenience and costs are possibly the two most important pros and cons to consider before setting up a delivery service. Yes, the benefits of delivery services are clear, but we’d advise you to take a look at the negatives before making your customers any promises!

Step 3
The benefits of food delivery services
  • Convenience for the customer – The easiest way to order food. They can choose what they want without having to interact or even leave their home.
  • Increased order size – It is said that when ordering online, the value can be up to 20% bigger than face-to-face interactions.
  • Make up for reduced footfall – Food delivery can combat reduced footfall and the need for customer travel.
  • Exposure to new customers – Delivery can help you reach out beyond your local repeat customers and act as a marketing platform to a wider audience.
Step 4
The negatives of food delivery services
  • Less control – When using a third-party delivery service, you have less control over the customer's experience with the delivery. Customers could have a bad impression of your restaurant due to a bad interaction with the driver or if food arrives cold as a result of traffic or road conditions.
  • Smaller profit margins – Delivery companies will take a percentage of sales revenue for each delivery. This can be between 10% and 20% which can be inhibitive for a small business.
  • More points of contact – When the food leaves your unit, it is in the hands of a 3rd party delivery driver. You’re not there to ensure they are meeting the standards set by you. Food safety is very important and any problems introduced by the delivery service can be damaging to a catering business.
Step 5
Enjoy the Benefits of Delivery Services

If you’re making use of one of our mobile catering services at a shopping centre or town and city centres but feel like your business is capable of more, it may be time to start delivering! Or if you’re just starting your business and need a site to base yourself, Access Point can give you a helping hand. 

You can learn more about us on our website or contact us for more information by calling 01704 544999 or emailing hello@apuk.net.

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